Frequently asked questions


How do I pay for my order at Snusdirect?
Is shopping with Snusdirect safe?
How do I pay with my creditcard?
How do I pay with PayPal?
How do I make a Bank Wire Transfer?


Do you have a minimum or maximum ordering limit?
Why does it say “Unfortunately we do not offer shipping to the country you have selected”?
Do you sell within the EU?
Do you ship/sell within Sweden?
What is the shipping cost for my order?
What are the shipping alternatives?
Do you offer tracking, and when do I receive my tracking number?
Where is my order?
Can I cancel my order?
Can I return my order?

Duties & taxes

Do I need to pay duty or tax?
Is it my responsibility to know the customs regulations?


How do I update my address?
I forgot my password

Reward System

How do I take part of the reward system?
How to earn points and rewards.
How to collect your rewards
Why did my reward disappear?


Information that does not fall under the other categories
Can I order and collect snus from you directly?
What happens if I receive a damaged or incorrect product?
Do you offer wholesale?