Frequently asked questions

OTHER

Information that does not fall under the other categories
Can I order and collect snus from you directly?
Can I cancel my order?
What are the return privileges?

PAYMENT

Payment methods
Is shopping with Snus Direct safe?
What is a 3D secure?
What are the purchasing conditions?

SHIPPING

Do you have a minimum or maximum ordering limit?
Do you sell within the EU?
Do you ship/sell within Sweden?
What is the shipping cost for my order?
Do you offer tracking?
Where is my order?
What are the shipping alternatives?
Why does it say “Unfortunately we do not offer shipping to the country you have selected.”

DUTIES & TAXES

What are the regulations and custom charges for all countries?

ACCOUNT

Forgotten password?
How do I update my address?

REWARD SYSTEM

How to take part of the bonus system.
How to earn points and rewards.
How to collect your rewards