July 23, 2020Underwhelmed
I've bought this product for several years and recently did another bulk purchase of 150+ cans. The product flavor is NOT the same as prior years. The flavor is bitter and dry. I sent an email to Snus Direct immediately and was told they changed manufacturers and were purchased by Swedish Match....neat information but nothing that should change the product flavor. When I complained about the taste discrepancy and asked to return the 145 unopened cans I was asked to describe the differences better. They initially offered a future discount (but no definitive amount was mentioned). I didn't want to get stuck with $400 of worthless product but here I am, two months later, addressing the poor customer service and crappy flavor. It tastes old, stale and there is never a release of cool mint flavor. There was no additional follow up from the customer service folks and I am completely underwhelmed with the handling and outcome.